Free worldwide shipping on every order · Complimentary gift wrapping
Help Center
Can't find your answer? Email us at support@faruzo.com.
Enter your engraving text and choose any options right on the product page. We craft your piece exactly as you enter it — so please double-check spelling before you check out.
Every FARUZO piece is 316L stainless steel with a plated finish — gold, rose gold, or a silver tone. Steel is nickel-safe, so it suits people who react to costume jewellery, and unlike the plated brass most name jewellery is built on it will not tarnish or mark your skin.
Because everything is made to order, most pieces are crafted within 2–5 business days, then shipped by your chosen method. The estimate is shown on each product.
Yes — we ship internationally, with free worldwide shipping on every order.
Yes. Every FARUZO order is covered by our 60-day return window — personalized pieces included. If an engraving came out wrong on our side we will remake it; email support@faruzo.com with your order number and we will sort it out.
Size guidance is shown on each product page, and most chains are adjustable. If you are unsure, email us and we will help.
With proper care, our metals resist tarnishing. Keep pieces dry, avoid perfume and chemicals, and store them in the pouch provided.
Remove jewelry before showering, swimming or applying lotion, and gently polish with a soft cloth to keep it shining.
Yes — you'll receive a tracking link by email as soon as your order ships.
Every FARUZO order arrives in our signature gift box, ready to give.
We accept major credit cards and secure checkout through Shopify.
Email support@faruzo.com right away. If we haven’t started crafting your piece yet, we’ll happily correct it.
Email us any time at support@faruzo.com — we reply within one business day.
