Where is my order and how can I track it?
Shipping Notification
All orders are shipped and insured. You will receive an email from us once your package has shipped with a tracking number and a link to track directly.
In case you didn’t get an confirmation email please check spam / junk / promotion folder. You can also search for our email address [email protected] and hopefully it will show up in the results.
In case you find it there please mark our email as ‘Not Spam’ in your email service.
Late Package
If your order delivery date has passed and you still haven’t received your package, we recommend that you try the following (it’s proven helpful to other customers in the past):
Tracking not updated
Tracking numbers for our international shipments only show where they are in the USA. Once the package is shipped overseas the tracking number is not updated until delivery.
This means that the tracking will show your package being “frozen” at a major US port until it’s next update stating that it has been delivered. This doesn’t mean your package isn’t moving, rather it’s moving overseas and not updating the US system until delivery.
All orders are shipped and insured. You will receive an email from us once your package has shipped with a tracking number and a link to track directly.
In case you didn’t get an confirmation email please check spam / junk / promotion folder. You can also search for our email address [email protected] and hopefully it will show up in the results.
In case you find it there please mark our email as ‘Not Spam’ in your email service.
Late Package
If your order delivery date has passed and you still haven’t received your package, we recommend that you try the following (it’s proven helpful to other customers in the past):
- Check your shipping details on the Order Confirmation and make sure they’re correct.
- Ask other members of your household if they have accepted the package, as this is a common occurrence.
- Check (if applicable) with your doorman, by your garage, or perhaps a side door. Orders are sometimes left there by the postal service.
- Ask your local post office if they can provide any further information on the whereabouts of your package and be sure to have your tracking number with you on hand.
Tracking not updated
Tracking numbers for our international shipments only show where they are in the USA. Once the package is shipped overseas the tracking number is not updated until delivery.
This means that the tracking will show your package being “frozen” at a major US port until it’s next update stating that it has been delivered. This doesn’t mean your package isn’t moving, rather it’s moving overseas and not updating the US system until delivery.
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