FAQ
Please select a topic below related to your inquiry. If you don’t find what you need, fill out our contact form.
Shipping
Our team works hard to ensure that you have your jewelry out in a timely fashion so we start the creation process immediately after placing the order.
If you need to cancel the transaction, feel free to contact us within 24 hours upon purchasing. Please note that you couldn’t cancel or change your purchase once we ship out your order.
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If you have any issues with your order, make sure to contact us as soon as possible by sending us an e-mail to [email protected] so that we can move swiftly to correct the problem.
If a resolution is not achieved, a full refund will be given back.
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If you did not order the correct size or your jewelry doesn’t fit, we do offer a resizing or adjustment service, an additional fee might be applied.
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New, unworn items can be returned to us within 30 days of delivery. please contact out Customer Care Representatives and we will guide you on how to return it.
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Exchange & Return
Our team works hard to ensure that you have your jewelry out in a timely fashion so we start the creation process immediately after placing the order.
If you need to cancel the transaction, feel free to contact us within 24 hours upon purchasing. Please note that you couldn’t cancel or change your purchase once we ship out your order.
0
0
If you have any issues with your order, make sure to contact us as soon as possible by sending us an e-mail to [email protected] so that we can move swiftly to correct the problem.
If a resolution is not achieved, a full refund will be given back.
0
0
If you did not order the correct size or your jewelry doesn’t fit, we do offer a resizing or adjustment service, an additional fee might be applied.
0
0
New, unworn items can be returned to us within 30 days of delivery. please contact out Customer Care Representatives and we will guide you on how to return it.
0
0
Payments
Our team works hard to ensure that you have your jewelry out in a timely fashion so we start the creation process immediately after placing the order.
If you need to cancel the transaction, feel free to contact us within 24 hours upon purchasing. Please note that you couldn’t cancel or change your purchase once we ship out your order.
0
0
If you have any issues with your order, make sure to contact us as soon as possible by sending us an e-mail to [email protected] so that we can move swiftly to correct the problem.
If a resolution is not achieved, a full refund will be given back.
0
0
If you did not order the correct size or your jewelry doesn’t fit, we do offer a resizing or adjustment service, an additional fee might be applied.
0
0
New, unworn items can be returned to us within 30 days of delivery. please contact out Customer Care Representatives and we will guide you on how to return it.
0
0
Others
Our team works hard to ensure that you have your jewelry out in a timely fashion so we start the creation process immediately after placing the order.
If you need to cancel the transaction, feel free to contact us within 24 hours upon purchasing. Please note that you couldn’t cancel or change your purchase once we ship out your order.
0
0
If you have any issues with your order, make sure to contact us as soon as possible by sending us an e-mail to [email protected] so that we can move swiftly to correct the problem.
If a resolution is not achieved, a full refund will be given back.
0
0
If you did not order the correct size or your jewelry doesn’t fit, we do offer a resizing or adjustment service, an additional fee might be applied.
0
0
New, unworn items can be returned to us within 30 days of delivery. please contact out Customer Care Representatives and we will guide you on how to return it.
0
0