What should I do if my order tracking information is not updated?

Tracking numbers for our international shipments only show where they are in the USA.
Once the package is shipped overseas the tracking number is not updated until delivery. This means that the tracking will show your package being “frozen” at a major US port until it’s next update stating that it has been delivered.

This doesn’t mean your package isn’t moving, rather it’s moving overseas and not updating the US system until delivery.

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